Cab Direct Canterbury - Terms and Conditions

Booking and Cancellation Policy:

• All bookings must be made in advance through our designated booking channels.
• Cancellations must be communicated at least 1 hour prior to the scheduled pickup time to avoid cancellation charges.

Fares and Payments:

• Fares are calculated based on distance traveled and time taken, as per the rates specified by Cab Direct Canterbury.
• Payments can be made in cash or via approved electronic payment methods at the end of the journey.

Passenger Responsibilities:

• Passengers are expected to treat drivers and other passengers with respect and courtesy.
• Passengers are responsible for their own belongings and should ensure they do not leave any personal items in the vehicle after the journey.

Driver Responsibilities:

• Drivers are expected to adhere to all traffic laws and regulations.
• Drivers must maintain a clean and well-maintained vehicle at all times.
• Drivers should provide assistance to passengers as needed, including help with luggage.

Liability:

• Cab Direct Canterbury is not liable for any delays, loss, damage, or injury resulting from circumstances beyond our control, including but not limited to traffic conditions, road closures, or adverse weather conditions.
• Passengers are responsible for any damage caused to the vehicle by their actions.

Complaints and Feedback:

• Any complaints or feedback should be communicated to Cab Direct Canterbury promptly, either through our customer service hotline or email address.
• We are committed to addressing any concerns or issues raised by passengers in a timely and professional manner.

Data Protection:

• Cab Direct Canterbury respects passenger privacy and complies with all relevant data protection laws and regulations.
• Passenger information collected during the booking process will only be used for the purpose of providing transportation services and will not be shared with third parties without consent.

Changes to Terms and Conditions:

• Cab Direct Canterbury reserves the right to amend these terms and conditions at any time, with or without prior notice.
• Any changes will be communicated to passengers via our website or other appropriate channels.

By booking a journey with Cab Direct Canterbury, passengers agree to abide by these terms and conditions.